Free worldwide shipping on orders over 100€

Terms of Use

Payment, Pricing & Promotions

1. About payment

1.1. What payment methods are available?

Rezbarstvo Matjaž Matek s.p. accepts payment via Credit Card, PayPal, and Wired Transfer (T/T). You can shop safely and securely with any of the following four convenient methods:

1. PayPal: this is the online payment method that most of our customers choose, you can use Visa, MasterCard, Discover, and American Express with PayPal.

2. Credit Card: Pay On-line by Credit Card, we accept Visa, MasterCard

3. Wired Transfer for a large orders

1.2. Why does the payment status report that is pending?

Payment made by an e-Check will take a few business days to clear when using PayPal. This is normal. The status will be pending and we will be happy to send your order once it has been cleared.

1.3. I had paid for the order, Why does the order status say that the order is still waiting for payment ?

The PayPal server can sometimes experience delays, please wait 2-4 hours and check again. If it is still unpaid, you can contact your local PayPal office or provide your transaction ID or order number to us, and we will investigate and fix the problem on your behalf.

1.4 Why am I being asked to “Verify” my payment?

Because your order has been held for a standard anti-fraud check by Rezbarstvo Matjaž Matek s.p.. We want to avoid fraudulent and unauthorized payment.

Product offer and prices

All prices include 22% VAT.  Customers outside EU are shopping at prices without VAT. Prices are valid at the time of placing the order and do not have a predetermined validity.