Most items sold by Rezbarstvo Matjaž Matek s.p. are covered by the following warranty:
- If you are not satisfied with a product because it is faulty or product don’t works for you, you can send it back to us for a refund within a period of 30 days after you have received it. Please note that shipping fee is not refunded.
Notice: Refunds are only available within a period of 30 days after you receive the product. If a product doesn’t work, you can send it back to us for exchange provided it is within three months of the purchase date. As the buyer, you will pay the shipping fees for returning the original item back to us, and we will pay the shipping fees for resending the item to you.
Within a period of 3 months of the purchase date, buyers can send back items for free repairs. Buyers pay the shipping fees for sending the item back to us, while we pay the shipping fees for resending the item back to the buyer. If the item is more than 3 months old, buyers can still send them back for repair. However, the buyer is responsible for paying all the shipping fees when the item is initially returned to us and when it is despatched to them. This means that the buyer must pay the shipping fee to us before the item is returned for repair.
Note: If the buyer has damaged the item(s) and some components need to be changed, we will charge for the original value of the components.
For custom made products
Custom made products may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s).
Most items covered by the Product Warranty can be returned for either a refund or for a replacement of the same item or another similar product as per our Return Policy. The return Process involves Two Easy Steps:
- If you are not satisfied with the goods offered to you, please return the item to our adress. Please note that the returned item must include the original packing, accessories and shipping address from the Rezbarstvo Matjaž Matek s.p. Notes: you must provide a tracking number for your return shipment. Rezbarstvo Matjaž Matek s.p. will not take any responsibility for missing shipments.
- Obtain a replacement exchange or a refund. Within 1-3 business days of receiving your return package, Rezbarstvo Matjaž Matek s.p. will arrange for either your refund or the despatch of your replacement item.